Come on, people, work with me here!

If you aren't going to answer my questions truthfully, how can you expect me to help you?

Luckily, this morning I came into the issue with some prior knowledge, so I could push for the right information.

Yesterday, my co-worker mentions that this caller, lets call her Jane, was having roaming profile issues in citrix, and that she'll need to have her profile reset to clear it up, and she should call during her break so we can clear the settings.

That call never came.

So, this morning, she calls in with a common error message which basically means "hey, dipshit, you just turned me on, give me 20 damn seconds to establish a network connection"

So, since it probably took her 20 seconds to place the call and explain the error, I told her to press the connect button.

"But that's the button that gives me the error message"

So now I have to explain, yes, that's because your box hadn't established a network connection yet, but by now it should have, so give it another try.

"Oh, ok....because I was having these problems yesterday, and I was supposed to call on my break, and I didn't because I was busy, but it looks like it's logging on now...."

Now, knowing that there were profile issues, I figure, I'd better check and see if she's getting any error messages.  Because, if she has a profile issue still, it will give an error message, usually something about it being unable to load the roaming profile and using the default instead.  So, I ask, are you getting any error messages?

"No, it looks like it's working now"



Not 5 minutes later, phone rings again.  Guess who?

"I opened up outlook, and it isn't working"

What is it doing?

"It's asking me to create a new profile"

Ok, did you get any error messages when you logged on.

"No."

No?

"No."

You didn't get any error messages about your profile not loading?

"Oh that.  Yes, I got that error message."


COME ON!!!!!

WHEN I ASK IF YOU GOT AN ERROR MESSAGE, IT'S NOT FOR MY HEALTH!!!!  IF I'M GOING TO RESOLVE AN ISSUE, I BASE MY DECISION ON WHAT ACTION TO TAKE AND WHERE TO LOOK BASED ON THIS INFORMATION!!!!!

HELP ME HELP YOU!!!!!

DON'T FUCKING LIE TO ME!!!!